Privacy Policy

Last updated: 13 October 2026

Welcome to Completely Transformed

At Completely Transformed, we value your trust and respect your privacy.

We are committed to handling your personal information with care, transparency and integrity.

This Privacy Policy explains what information we may collect when you visit completelytransformed.life, how we use and protect that information, and the choices available to you.

It applies to our website, free resources, email communications and digital products offered through The Garden Boutique.

1. Who We Are

Completely Transformed is an Australian-based Christian ministry and online resource website dedicated to helping people grow in their understanding of God’s Word, their identity in Christ and their relationship with Him.

Our website address is: https://completelytransformed.life

For privacy-related enquiries, please contact:

Email: info@completelytransformed.life

2. Information We Collect

We may collect personal information when you voluntarily interact with our website.

Depending on how you use Completely Transformed, this may include:

  • Your name and email address when you subscribe to receive free resources or email communications.
  • Your name, email address, billing details and other necessary information when you purchase a digital product.
  • Information you provide when contacting us or submitting a website form.
  • Order information, including purchased products, transaction details and download access.
  • Technical information, such as your browser type, device information, website activity and cookie preferences.

We aim to collect only the information reasonably necessary to provide our resources, operate our website and respond to your requests.

3. How We Use Your Information

We may use your personal information to:

  • Provide access to free and purchased digital resources.
  • Process orders and payments through The Garden Boutique.
  • Send purchase confirmations, receipts and download information.
  • Respond to questions, enquiries and support requests.
  • Deliver email resources, devotionals and ministry updates when you have subscribed.
  • Maintain website security and prevent fraudulent activity.
  • Understand how visitors use our website and improve its content and functionality.
  • Meet applicable legal, accounting and record-keeping obligations.

We do not sell your personal information.

4. The Garden Boutique and Online Purchases

The Garden Boutique uses WooCommerce to manage our digital products and customer orders.

When you make a purchase, we collect the information necessary to process your order, provide access to your downloads and maintain appropriate transaction records.

This may include your name, email address, billing information, purchased products, payment status and order history.

Payment Processing

Payments are processed through trusted third-party payment services, including:

  • WooPayments, which uses Stripe’s payment-processing infrastructure.
  • PayPal, when selected as a payment method.

These providers handle payment information according to their own privacy and security policies.

Completely Transformed does not receive or store your full payment card number or card security code in its WooCommerce order records.

We may receive limited payment information, such as transaction identifiers, payment status and payment method details, to manage orders, refunds and customer enquiries.

Payment providers may process information in other countries, subject to their applicable privacy practices.

5. Email Subscriptions and Free Resources

We use MailerLite to manage email subscriptions and deliver selected free resources, devotionals and ministry communications.

When you subscribe, we may collect your name, email address and information relating to your subscription preferences.

Your information is used to send the communications you have requested.

You can unsubscribe from marketing or ministry emails at any time by selecting the Unsubscribe link included in those messages.

Unsubscribing from optional emails does not prevent us from sending essential communications relating to purchases or enquiries.

Transactional Emails

We use Brevo, together with our website’s email delivery system, to help send transactional and administrative emails.

These may include order confirmations, download information and responses generated through website forms.

We do not automatically add customers to our optional ministry mailing list simply because they make a purchase.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions, remember visitor preferences and help us understand how the website is used.

Cookies are small files that websites may place on your device.

Essential Cookies

Some cookies are necessary for the website to function correctly.

These may support:

  • Website security and basic functionality.
  • WooCommerce shopping-cart and checkout functions.
  • Payment processing.
  • Remembering your cookie consent preferences.

Essential cookies may operate without optional cookie consent where permitted by applicable law.

Google Analytics

We use Google Analytics 4, connected through Google Site Kit, to help us understand website traffic and improve the experience we provide.

Depending on your consent preferences, analytics information may include pages visited, general location information, device and browser details, and how visitors interact with our website.

Google Analytics 4 does not log or store individual IP addresses.

We use Complianz to request consent for optional statistics cookies and to help manage cookie and script blocking.

Your Cookie Choices

When you visit our website, a cookie consent banner allows you to accept, deny or review optional cookies.

You can change your preferences later by reopening the cookie preferences control displayed on the website.

You may also manage cookies through your browser settings.

Declining optional cookies should not prevent you from accessing the main content of Completely Transformed or purchasing digital products.

Our cookie consent system is intended to help us respect visitors’ choices, although technical implementations may be reviewed and adjusted as needed.

For further information, please refer to our Cookie Policy.

7. Contact Forms and Enquiries

When you contact us through a website form or by email, we may collect your name, email address and the information you choose to provide.

We use this information to respond to your enquiry and provide relevant assistance.

We may retain correspondence for reasonable administrative, support or record-keeping purposes.

Please avoid submitting sensitive personal information unless it is necessary for your enquiry.

8. Third-Party Services

We use selected third-party services to operate and maintain Completely Transformed.

These include:

  • WooCommerce for digital product orders and downloads.
  • WooPayments and PayPal for payment processing.
  • MailerLite for email subscriptions and selected free resources.
  • Brevo for transactional email delivery.
  • Google Analytics and Google Site Kit for website statistics and related website tools.
  • Complianz for cookie consent management.
  • WPForms for website forms.

These services may process limited personal or technical information necessary to perform their functions.

We encourage you to review the privacy policies of third-party services when you use their features.

We may also disclose information where reasonably necessary to comply with legal obligations, investigate suspected fraud, protect our rights or maintain website security.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

For example:

  • Order and transaction records may be retained to meet accounting, taxation, legal and customer-support obligations.
  • Email subscription information may be retained while you remain subscribed, subject to any records we need to maintain after unsubscribing.
  • Website enquiries may be retained for a reasonable period to manage correspondence and follow-up requests.
  • Analytics information is retained according to the settings and policies of the relevant analytics service.
  • Cookie preferences may be stored so the website can remember your choices.

When information is no longer required, we aim to delete it or otherwise handle it securely.

10. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.

These measures may include secure website connections, access controls, security updates and the use of established third-party service providers.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We encourage visitors to exercise care when sharing personal information online.

11. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information, where applicable.
  • Withdraw consent for optional cookies or email communications.
  • Raise a concern about how your personal information has been handled.

Certain information may need to be retained for legal, taxation, transaction or security purposes, even after a deletion request.

To make a privacy-related request, please contact:

info@completelytransformed.life

We will review your request and respond in accordance with applicable requirements.

If you are dissatisfied with our response, you may also have the right to contact an applicable privacy regulator.

12. International Data Processing

Completely Transformed is based in Australia, but some of the third-party services we use operate internationally.

As a result, personal information may be processed or stored outside Australia, including in countries where our service providers or their infrastructure are located.

Where applicable, we seek to use established providers that maintain privacy and security safeguards appropriate to their services.

13. Children’s Privacy

Completely Transformed provides Christian teaching, encouragement and resources that may be of interest to families.

However, our website, email subscriptions and online purchasing services are not specifically directed towards children under 16.

We do not knowingly seek to collect personal information directly from children under 16 without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation.

14. Links to Other Websites

Our website may contain links to external websites, resources or services.

We are not responsible for the privacy practices, security or content of websites operated by other organisations.

We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable privacy requirements.

When changes are made, the updated policy will be published on this page with a revised Last updated date.

We encourage visitors to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, the information we collect or how your personal information is handled, please contact us.

Completely Transformed

Website: https://completelytransformed.life

Email: info@completelytransformed.life

We value the trust you place in Completely Transformed and are committed to treating your personal information with care and respect.